Terms of service

Terms of Use

Effective Date: 9 October 2026
Website: https://sweetroot.co.in

Welcome to Sweet Root.

These Terms of Use govern your access to and use of https://sweetroot.co.in, including browsing our website, purchasing products and interacting with our services.

By accessing or using our website, you agree to these terms. If you do not agree, please discontinue using the website.

1. Business Information

Sweet Root is operated by:

Legal Company Name: TAMANNA SWEETNER PRODUCTS PRIVATE LIMITED
Brand Name: Sweet Root
Website: https://sweetroot.co.in
Registered Office: KH No. 353, Murad Nagar, Firozpur, District Ghaziabad, Uttar Pradesh – 201206, India.
Email: support@sweetroot.co.in
GSTIN: 09AAMCT6545Q1ZA

In these terms, “Sweet Root”, “we”, “us” and “our” refer to TAMANNA SWEETNER PRODUCTS PRIVATE LIMITED. “You” and “your” refer to visitors and customers using the website.

2. Eligibility and Acceptable Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Provide false or misleading information when placing an order.

  • Attempt to gain unauthorised access to our systems or customer information.

  • Interfere with website security or functionality.

  • Upload malicious code or harmful material.

  • Copy or commercially exploit our website content without permission.

  • Use automated tools to extract website content in ways that violate our rights or applicable law.

We may restrict access or take appropriate action where reasonably necessary to protect our website, customers or legal rights, subject to applicable law.

3. Products and Product Information

Sweet Root offers traditional Indian sweeteners and confectionery products, which may include:

  • Dhaga Mishri

  • Diamond Mishri

  • Flavoured Mishri

  • Elaichi Dana

  • Meethi Kheel

  • Bhura

  • Organic Shakkar

  • Shreefal Coconut

  • Jaggery

Product availability and offerings may change from time to time.

We make reasonable efforts to ensure that product descriptions, photographs, prices, quantities, ingredients and other information are accurate.

However:

  • Product photographs are illustrative, and actual appearance or packaging may vary slightly.

  • Natural products may show variations in colour, texture, shape or taste between batches.

  • Product availability may change without notice.

  • Packaging or presentation may change as part of routine product updates, subject to applicable labelling and consumer requirements.

Please review the relevant product page and packaging for ingredients, quantity, storage instructions, allergen declarations, nutritional information, expiry or best-before information, as applicable.

If you have a food allergy, dietary restriction or ingredient concern, review the product information carefully and contact us before purchasing if you need clarification.

4. Prices, Taxes and Promotions

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges and other fees will be disclosed during checkout as required by law.

We may update prices, product listings and promotional offers from time to time. Changes will not retrospectively alter a confirmed order except where permitted by law or agreed with you.

Promotional offers may be subject to specific conditions, including validity periods, minimum purchase values, eligible products and coupon restrictions.

Offers cannot be combined unless expressly stated.

If a material pricing or listing error occurs, we may contact you to resolve the issue. Any order cancellation or adjustment will be handled in accordance with applicable law.

5. Orders and Order Confirmation

When you place an order, you submit a request to purchase the selected products.

An automated acknowledgement confirms receipt of your order but does not necessarily constitute final acceptance.

Order processing may depend on product availability, successful payment verification and reasonable fraud-prevention checks.

If we cannot fulfil an order, we will notify you and arrange an appropriate refund for amounts paid for the unfulfilled order, as required by law.

Please ensure that your name, mobile number, email address and shipping details are accurate.

We may decline or cancel an order where there is a genuine reason, such as suspected fraud, a material listing error or product unavailability, subject to applicable consumer protection requirements.

6. Payments

Payments must be made using the payment methods offered during checkout.

Transactions may be processed by third-party payment gateways or payment service providers under their respective terms and security practices.

An order will be treated as paid once the relevant payment confirmation is received.

If money is deducted from your account but your order is not confirmed, please contact us at support@sweetroot.co.in with your transaction reference. We will investigate the matter and assist with an appropriate resolution.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed at checkout or communicated to you.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, operational disruptions or inaccurate delivery information.

We will make reasonable efforts to communicate significant delays and assist with delivery-related enquiries.

Customers are responsible for providing accurate delivery information and a reachable contact number.

Any additional charges for re-shipping, address changes or further delivery attempts will be communicated where applicable and handled in accordance with the disclosed shipping terms and applicable law.

Nothing in these terms excludes our legal obligations relating to products that are lost, damaged, defective or incorrectly supplied.

8. Cancellation, Returns, Replacements and Refunds

Our cancellation, return, replacement and refund procedures are described in the separate Refund and Cancellation Policy published on our website.

Food and confectionery products may be subject to specific return conditions because of hygiene, food safety and product integrity considerations.

Where permitted by law, products that have been opened, consumed, improperly stored or otherwise compromised may not qualify for return solely because a customer changes their mind.

However, if a product arrives damaged, defective, expired, tampered with, incorrect or otherwise inconsistent with your order, please contact us promptly.

We will review the matter and provide an appropriate resolution in accordance with our published policies and applicable law.

Nothing in these terms removes consumer rights that cannot legally be excluded.

9. Food Safety and Storage

Customers should follow the storage, handling and usage instructions provided on product packaging.

Products should be stored in accordance with the instructions on the label and protected from moisture, excessive heat, contamination and other conditions that may affect their quality or safety.

Do not consume a product if its packaging appears tampered with, the product appears unsafe or it has passed its stated expiry or best-before date, as applicable.

Please contact us if you have concerns about a product you receive.

Any product-related dietary, nutritional or health information provided on our website is for general informational purposes and is not a substitute for professional medical advice. Product claims will be subject to applicable food safety and advertising requirements.

10. Intellectual Property

All content on this website, including the Sweet Root name, logo, photographs, product descriptions, graphics, designs, written content and other brand materials, is owned by or licensed to TAMANNA SWEETNER PRODUCTS PRIVATE LIMITED unless otherwise stated.

You may browse and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish or commercially exploit our intellectual property without prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use or link to third-party services, including payment gateways, delivery partners, Shopify services, analytics providers and social media platforms.

These services may operate under their own terms and privacy policies.

We are not responsible for the independent content, policies or practices of third-party websites, except to the extent responsibility cannot be excluded under applicable law.

12. Website Availability and Limitation of Liability

We make reasonable efforts to maintain the availability, accuracy and security of our website. However, uninterrupted or error-free access cannot be guaranteed at all times.

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising solely from temporary website unavailability or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

These terms do not remove your statutory consumer rights or our obligations under applicable product, consumer protection or food safety laws.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and share personal information.

Please review the Privacy Policy to understand our data practices.

14. Changes to These Terms

We may update these Terms of Use to reflect changes to our products, website, business practices or applicable legal requirements.

Revised terms will be published on this page with an updated effective date.

Changes will apply prospectively, subject to applicable law and any rights arising from existing orders or agreements.

We encourage you to review this page periodically.

15. Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of India.

Disputes relating to the website or purchases will be addressed in accordance with applicable Indian law, including applicable consumer protection laws.

Nothing in these terms prevents a consumer from approaching a competent consumer dispute redressal authority or exercising any statutory remedy available under law.

16. Customer Support and Grievance Redressal

For questions about these terms, orders, products, cancellations or complaints, please contact:

Company: TAMANNA SWEETNER PRODUCTS PRIVATE LIMITED
Brand: Sweet Root
Email: support@sweetroot.co.in
Registered Office: KH No. 353, Murad Nagar, Firozpur, District Ghaziabad, Uttar Pradesh – 201206, India.
Grievance Email: support@sweetroot.co.in

Please include your order number, where applicable, and a description of the issue so we can assist you.

Grievances will be acknowledged and addressed within the timelines prescribed by applicable law.